I think you've misunderstood me. I'm a new client and I want to see what products you are able to deliver to meet my personal needs - you're a web host, so I come to you and I attempt to raise someone in Live Chat who hopefully has some idea of what products and services you offer as well as some knowledge of web technologies in general. Things like ColdFusion, ASP.NET, that sort of thing. It's great that you can offer PHP and CPanel hosting, but that isn't what everyone needs or wants. With the shift to frameworks, and Composer within PHP, I don't have a use for shared hosting anymore.
This is the sort of thing that I need to be able to reach out to you with -- I need to be able to ask this now. I don't want to have to email a support address and wait 12 hours for a (detailed) response (as I'm on the other side of the world to you), because by that time, I've spun up a server over at Vultr or DigitalOcean and I've already got my site running.